Legal
Complaints
Last updated 20 October 2026
- Acknowledged in 2 working days
- Full response in 10 working days
- Handled by a person, not a bot
- Never held against you
If something we built or did has let you down, tell us. Every complaint is read by the founder and handled by a person.
How to reach us
- WhatsApp: +8801838642061
- The contact form on this site
What to include
- Your name, company and how we can reach you.
- What happened, when, and which service or system is involved.
- What you would like us to do to put it right.
What happens next
- Within 2 working days: we confirm we have your complaint and who is handling it.
- Within 10 working days: we send a full response with what we found and what we will do. If we need longer, we tell you why and when to expect it.
- If an automated system caused the problem, we pause the affected step while we investigate.
If you are not satisfied
Reply to our response and the founder will review it personally. Raising a complaint never affects how we treat you or your account. Consumers in Bangladesh can also contact the Directorate of National Consumer Rights Protection.