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Hi! Where is my order #1042?
checking approved knowledge
It left our warehouse Tuesday and should reach you Thursday. Tracking link below.
source · delivery policy + order system
Second time it's late. Really not happy.
Handed to your support lead
Summary and a suggested reply attached. The customer is told a person is on it.
02 · Understand. Respond. Resolve.
Seconds for the simple. People for the rest.
Routine questions answered from knowledge you approved. Upset or sensitive ones go straight to a person.
Triage a real customer messageEvery message is read, then sorted.
- Answered instantly
- Order status
- Prices
- Opening hours
- Documents needed
- Delivery times
- Handed to a person
- Refunds
- Complaints
- Legal or health
- High-value deals
- Anything uncertain
Intent · urgency · mood, read on every message, in Bangla or English.
Approved knowledge only
No answer in the book? It says so.
Then it escalates, and the gap is logged so your docs get better every week.
You choose how far it goes.
Receipt confirmations
○ draft
Opening hours
○ draft
Order status
○ draft
Prices
○ draft
Complaints
○ always a person
Refunds
○ always a person
Your team sends every reply.
Support questions
What stops the AI from inventing answers?
It is only allowed to answer from approved knowledge. When the answer isn't there, it says so and escalates — and we log the gap so you can add the missing information.
Can it reply in Bangla and English?
Yes. It detects the customer's language and replies in it, using the same approved knowledge. We test both languages before launch.
Will customers know they are talking to AI?
We recommend being open about it. In our experience, transparency plus a fast, accurate answer builds more trust than pretending.
Can we start with drafts only?
Yes, and we recommend it. The AI drafts, your team sends. Once you are comfortable, you can let it reply automatically to specific low-risk topics.
Pricing
৳4,000≈ $33/ month
USD shown at ৳122 = $1, rounded. Invoiced in BDT or USD.
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